Turo Reviews

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General rating

2.5/5.0

Of the 45 reviewers, 16 (35.56%) recommend this store.

Customer reviews

5

16

4

0

3

1

2

1

1

27

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Overcharged for minor damage

I rented a car on Turo and unfortunately had an accident. The car was slightly scratched. The damaged can hardly be seen from a distance. I spoke to the driver and he gave me a quote to repair the car. After I did my own research I realised I could do it for cheaper. I informed the owner and after discussing he changed his mind and said he now wanted to process the issue through Turo. Most likely because he wanted to squeeze all he could out of the situation. Thereafter, turo sent me an invoice to pay £1,185! For a scratch you can hardly see. The car is valued at its best £1500 it's a Fiat Punto 2013. I accept responsibility for the damage I made, but the amount is completely disproportionate. Terrible Terrible experience.

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1

Nicole F.

Reviewed on: Jul 03, 2023

Great expeeices begin with great hosts who are trained.

The trip was great because my host was communicative, and followed Turo’s established guidelines for cleanliness, punctuality, safety, etc. It is obvious to me that Turo trains its hosts well. Over the years it had become easier to speak with actual Turo reps over the phone verse automated guides. There seem to be a lot of hidden fees using Turo. That is my only observation for now.

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0

Aubree886

Reviewed on: Jul 01, 2023

Recommends this store!

Never Again

Car given was not the car listed in the description. Could not leave seller a review because seller deleted listing. Complained to Turo how I should be able to leave a review. Instead of solving the problem and letting me leave a review, Turo was beating around the bush. There's a reason they mostly have good reviews. They try their best to silence bad reviews.

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1

Linda638

Reviewed on: Jul 01, 2023

My Go To Rental

As always easy pickup and return, car in clean condition with gas ready to travel. Great communication with host and easy to extend my reservation

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0

Burke128

Reviewed on: Jul 01, 2023

Recommends this store!

LAX in a breeze

met me at the street, gave me the keys, did a walk around and i took off. Met me at my hotel one week later and did the same in reverse. Very professional, convenient and well priced.

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0

Noelle C.

Reviewed on: Jul 01, 2023

Recommends this store!

Awesome Experience

More than anything, Hector was very responsive and the fact that the car had unlimited mileage made everything wonderful.

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0

Liam

Reviewed on: Jul 01, 2023

Recommends this store!

Great setup for renting unique cars

For a week long visit to drive the scenic roads of North Carolina Turo provides a perfect place to find a unique car to enjoy. I love driving and I found an Alfa Romeo, wow so much better than the regular car rental offerings. The website is easy, the host was attentive, overall quick and easy.

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0

Sarah554

Reviewed on: Jun 30, 2023

Recommends this store!

Andre is an amazing host with countless…

Andre is an amazing host with countless reviews that verify the true essence of a five star rating in every category. Had to laugh about calling him to address the ‘silent’ start of my first hybrid experience! AWESOME WEEK! THANK YOU!

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0

Marilyn607

Reviewed on: Jun 30, 2023

Recommends this store!

I was unaware

I was unaware that I needed to go through the app to extend my rental by 3 hrs. I communicated with the owner that we were running late and was told not to worry that it was fine. I do not look at app when driving so did not know I was supposed to do it trough the app. I was taken aback that I was charged over $80 plus a $20 late fee for not doing this. That amount is outrageous and the owner should have told me to make sure and extend through the app. Very unhappy with this service,

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0

Florence408

Reviewed on: Jun 30, 2023

All I can say!!!!

All I can say! Is... Fair! Honest! Considerate! Helpful in real time! Speaking to a live representative and email correspondence promptly. My experiences have been absolutely pleasing and I will continue to use Turo.

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0

Kitty827

Reviewed on: Jun 30, 2023

Recommends this store!

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FAQs by the Kupn Community

How easy is it to get a hold of customer service at Turo?

Evan956 Nov 26, 2019

It's still kind of mom and pop but it seems to be real. The chat was completely broken when I tried it but the phone picked up. However, despite the U.S. number advertising 24/7, that does not include billing questions. This is fairly typical so I would not begrudge them for it.

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Is Turo a scam or a legit company?

Dale.Steeves Dec 17, 2021

It seems to be legit but they are not at all clear on their requirements or verification process and will take payment before verification then you're stuck waiting for a refund if you are not approved

Cherly624 Nov 26, 2019

Totally Legit. I rented a car for a week. I had no problems contacting the owner and he was legit.

Gertrude653 Sep 30, 2019

No way to reach anyone to resolve issues or report issues to.

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Great place to rent cars, peer to peer. Easy to use, and there are many selections for vehicles.

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